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Data Privacy Policy

Commitment to uphold Privacy of Patients and Clients.

In line with the commitment of F.Y. MANALO MEDICAL FOUNDATION, INC (New Era General Hospital) to provide excellent and state-of-the-art health care, the protection and confidentiality of your personal data are our ultimate concerns consistent in compliance with the Republic Act No.10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, National Privacy Commission issuances, and other relevant laws.

This statement provides in brief the manner we collect and process your personal data every time you visit our website, and avail of our

What we collect from you.

With your consent, we collect your personal data, depending on page(s) you visit, which may include:

  • Name, age, sex, birthday, marital status, nationality, citizenship, religion, occupation, current employment, address, email address, telephone/mobile;
  • Current medication or treatments used by patients;
  • Previous/current medical history, including where relevant, a family medical history;
  • The name of Health Maintenance Organization (HMO)
  • The name of any health service provider or medical specialist, where applicable;
  • The results of any laboratory tests and ancillary services which you provide; and,
  • Any other information that will assist us in providing you with better health care.


Why we collect your personal data.

We use your personal data for the following purpose/s:

  • To meet your medical and ancillary needs and/or requirements and other programs and services you availed;
  • For multi-disciplinary treating team, where necessary;
  • For the payment of your bills;
  • For research purposes, where necessary;
  • To liaise with health professionals and HMO’s;
  • For collaboration with other medical health provider, where necessary, and upon your consent;
  • To process your application to join FYMMFI – NEW ERA GENERAL HOSPITAL’s;
  • For purposes required by law.


Sharing your personal data.

We do not share your personal data with third parties unless:

you have consented to the sharing thereof it is necessary to protect our interests when required and/or permitted by law with service providers acting on our behalf who have agreed to protect the confidentiality of the data with the Philippine Health Insurance Corporation (Philhealth), HMOs and/or Companies with whom you are affiliated with, and with who you consented to the sharing thereof.


In furtherance with our commitment to ensure the security of your personal data, reasonable and appropriate safeguards and measures have been put in place especially designed for its protection, and for the maintenance of its integrity, availability and confidentiality.

Cookie Policy

A cookie is a block of data that a web server places on a user’s computer. Typically, it is used to ease navigation through the site. However, it is also a useful means of the website identifying the user, tracking the user’s path through the site, and identifying repeat visits to the site by the same user (or same user’s machine). This can then lead to a website owner being able to profile an individual user’s browsing habits. Our website uses cookies to enhance your visit to our site and to enable us to know browsing habits so we can send you marketing advertisements for healthcare services. Only with your consent that we may collect personal data from cookies by agreeing to enable them and after which we may use this data only for the purpose of sending you our marketing advertisements of healthcare services.

Rights of Data Subjects

Under the Data Privacy Act of 2012, you have the right to the following:

  • To be Informed of the collection and processing of your personal data;
  • To Object to the processing of your personal data;
  • To Access your personal data;
  • To Correct inaccuracies or errors of your entries;
  • To suspend, withdraw or order the blocking, removal or destruction of your personal data from our filing system; and
  • To Complain due to such inaccuracies, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data.
  • Transmissibility of your rights to your lawful heirs and assigns;
  • To obtain a copy of such data in an electronic or structured format where your personal data is processed by electronic means and in a structured and commonly used format.


Contact Information

If you wish to have access to your Personal Data from our records; believe that such Personal Data that we have of you are incomplete, not up-to-date, or inaccurate; or have any queries or complaints about our Privacy Policy, you may get in touch with the FYMMFI – NEW ERA GENERAL HOSPITAL’s Data Privacy Officer through the contact details provided below:

Address: Commonwealth Avenue Cor. Tandang Sora Avenue, Quezon City, Metro Manila, Philippines

Telephone: (02) 8-714-NEGH (6344)

E-mail: [email protected]

Your rights to your personal information are provided in Section 34 of the DPA, which you may access here: (https://privacy.gov.ph/data-privacy-act/).


You may also contact the National Privacy Commission through the following contact details:

Address: 5th Floor, East Banquet Hall, Delegation Building Philippine International Convention Center, Pasay City, Metro Manila 1307

Phone: +632 9399638715 / +632 9451534299

E-mail: [email protected]

Website: https://privacy.gov.ph

Privacy Notice

New Era General Hospital respects your privacy and will keep secure and confidential all personal and sensitive information that you may provide to New Era General Hospital and/or those that New Era General Hospital may collect from you (“Personal Data”).

Please read carefully the New Era General Hospital Privacy Policy to understand how we treat Personal Data.

Click here to read the Privacy Policy in full.

I accept the terms in New Era General Hospital Privacy Statement.

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